p&o - pacific jewel - family cruises australia

Length: 811ft Year: 1991
Beam: 32.00ft Draft: 26.00ft
Cruising speed: 20kn Kids Club: Turtle Cove, Shark Shack, HQ and HQ+
Onboard Currency: Australian Dollars Passenger Capacity: 1,950
Refurbished: 2015 Tonnage: 70,310
Voltage: Australian 220v Year: 1991
24-Hour Room Service All Main Meals Included
Art Auctions Casino
Dance Classes Duty Free Shopping
Fitness Centre and Gym Guest Entertainers
Internet Facilities Jogging Track
Kids Club Live Music
Medical Centre Themed Party Nights
P&O Cruises P&O - Pacific Jewel australia family cruises
 

P&O - PACIFIC JEWEL INFORMATION

ABOUT P&O CRUISES

Balcony Cabin

  • Private balcony with outdoor furniture~
  • Sitting room area
  • Twin beds that covert to a queen-size bed.
  • Air-conditioning with personal controls
  • Ensuite with complimentary toiletries and hairdryer
  • Flatscreen TV for in-room entertainment
  • Wardrobe and writing desk and chair
  • Fridge
  • Telephone and safety deposit box
  • 24-hour room service*
  • Bathrobe and slippers*

*Charges apply
~Some balconies are metal fronted instead of Glass.

 

Inside Cabin

  • Made up as either a double or twin for twin share occupancy^
  • Two fixed lower beds and two upper beds for quad share occupancy^
  • Cabin has no window
  • Private ensuite, shower only
  • Flat screen TV for in-cabin entertainment
  • Fridge
  • Wardrobe, safety deposit box, desk with chair
  • 24-hour room service*
  • Bathrobe and slippers*

*Charges apply

^ The two lower beds cannot be converted to a queen-size bed if the 3rd or 4th upper berths are occupied or if a cot is required. A lower berth will be removed to accommodate a cot (Cot subject to availability).

 

Mini Suite with Balcony

  • Twin beds that convert into a queen-size bed
  • Private balcony with outdoor furniture
  • Bathroom with shower over bath (except in wheelchair-accessible rooms)
  • Air-conditioning with personal controls
  • Separate sitting area
  • Flatscreen TV for in-room entertainment
  • Fridge
  • Wardrobe, safety deposit box, desk with chair
  • 24-hour room service*
  • Bathrobe and slippers*

*Charges apply

 

Obstructed View Cabin

  • A cabin with a window that is obstructed in view by a lifeboat. In some cases the view is completely obstructed by the lifeboat but will allow some natural light into the cabin.
  • Made up as either a double or twin for twin share occupancy^
  • Two fixed lower beds and two upper beds for quad share occupancy
  • Private ensuite, shower only
  • Flat screen TV for in-cabin entertainment
  • Fridge
  • Wardrobe, safety deposit box, desk with chair
  • 24-hour room service*
  • Bathrobe and slippers*

*Charges apply

^ The two lower beds cannot be converted to a queen-size bed if the 3rd or 4th upper berths are occupied or if a cot is required. A lower berth will be removed to accommodate a cot (Cot subject to availability).

 
 

Oceanview Cabin

  • Made up as either a double or twin for twin share occupancy^
  • Two fixed lower beds and two upper beds for quad share occupancy
  • Cabin has a Window or Porthole
  • Private ensuite, shower only
  • Flat screen TV for in-cabin entertainment
  • Fridge
  • Wardrobe, safety deposit box, desk with chair
  • 24-hour room service*
  • Bathrobe and slippers*

*Charges apply

^ The two lower beds cannot be converted to a queen-size bed if the 3rd or 4th upper berths are occupied or if a cot is required. A lower berth will be removed to accommodate a cot (Cot subject to availability).

 

P&O - Pacific Jewel

Deck 2
P&O - Pacific Jewel Deck 2 layout
P&O - Pacific Jewel Decks
Please Select Deck

P&O - Pacific Jewel Deck 2 overview
 
Cost Included Dining Options

Waterfront Restaurant

The Waterfront Restaurant is a modern, stylish restaurant offering, full service, a la carte dining. You can choose from the regular menu or the ever changing range of specials, and the young ones will love the selection on the kid’s menu.

Family style share platters are popular features on the Waterfront Restaurant menu. Designed for four to six people to share, choose from platters such as Honey and lemon whole roasted chicken with bread stuffing, natural gravy, charred onions and root vegetables, or baked, rustic beef and onion pie in Shiraz sauce with roasted vegetables.

Located on Deck 7.

Plantation Restaurant

Plantation Restaurant is a casual self-service dining venue and all meals are included in your fare. The breakfast, lunch and dinner menus include a huge range of hot and cold dishes similar to the meals served in the Waterfront Restaurant.

Located on Deck 12.

The Grill

When the weather's just too good to go inside to eat you can grab a casual meal from The Grill and enjoy it on the the top deck overlooking the pool. The selection includes a gourmet beef burger, a pulled pork burger, hot dogs, nachos, pizzas, meat pies and chips.

For a classic Aussie dining experience you can also purchase a bucket of prawns or chicken wings. What could be better than lounging by the pool, enjoying some sunshine and nourishing some morsels along with a chilled beverage.

Located on Deck 12.


Waterfront Restaurant The Pantry The Pantry Turtle Cove Kids Club HQ+ Kids Club HQ Kids Club Shark Shack Kids Club
 
Cost Required Dining Options

The Cafe

Calling all chocoholics! When you are craving a chocolate fix while onboard a visit to The Cafe will hit the spot. Try the warm chocolate volcano with a melting heart of pure chocolate or the freshly baked Belgian waffles, served with chocolate sauce of course.

Open from early in the morning until late at night and located on deck 12 right near the pool, The Cafe is the perfect spot to grab a quick snack, coffee or cocktail.

Located on Deck 12. Pay per item.

Charlies Bar

Open from early in the morning until late at night, Charlie's Bar is a great place to sit back and take in all of the action unfolding in The Atrium.

Here you can purchase espresso coffee, specialty teas, pastries, cookies and cakes by the slice.

Located on Deck 5. Pay per item.

Luna

Spice it up and explore the flavours of Asia with a banquet style dinner at our specialty restaurant, Luna. During each cruise the menu will rotate between a variety of Asian cuisines.

Favourite dishes on the Thai-inspired menu include the traditional massaman beef curry; think melt-in-your-mouth beef in a creamy coconut curry which includes peanuts and chunks of potato.

One of the more innovative dishes on the Thai menu is the pork cheeks with caramel dressing and grapefruit salad. The chefs roast the pork cheeks until they are crispy and tender before slicing them into cubes and pouring a spicy caramel dressing on top - a sauce melded with star anise, red wine vinegar and lime juice. To complement the rich flavours of the meat the dish is then garnished with coriander, Thai mint and Thai basil.

Located on Deck 12. Surcharge of AUD $29.00 per person applies.

Salt Grill by Luke Mangan

Celebrity chef Luke Mangan brings his reputation, talent and flare to Salt grill’s exquisite menu. This stand out restaurant brings the very best of fine dining and the finest Australian wines exclusively to P&O Cruises, all for a fraction of the price you pay on land.

One mouthful of Luke Mangan’s luscious signature dish, Salt grill crab omelette, enoki mushroom salad and miso broth, and you’ll know why this award winning Australian chef is celebrated around the world.

Surcharge of AUD $49.00 per person applies (3 course Evening Meal), AUD $35 for Lunch (sea days only) or AUD $20.00 per person for High Tea.

Chef's Table

For a meal that is equal parts memorable and mouth-watering, join us at Chef's Table.

Your evening starts with a cocktail and canapes reception hosted by the Executive Chef, followed by an exclusive tour of the galley. Once seated, the Executive Chef will introduce each course and its expertly matched wine.

It's your job to relax amongst great company and indulge as we serve up this extraordinary dining experience.

Located in the Waterfront Restaurant on Deck 7. Bookings essential once onboard. Charges apply.

Room Service

You can also order from our 24-hour room service menu.

Charges apply.


The Cafe Chef's Table
 

Spa

Aqua Health Spa on the Pacific Jewel

Aqua Health Spa

Unwind with some rejuvenating 'you' time. At our onboard day spa you can loosen your muscles, relieve your tension and clear your mind. And we're not just talking facials and massages.  Reflexology, acupuncture, men's treatments, even teeth whitening are all on the menu.

And if you're not feeling quite prepped for the poolside, we've got you covered with spray tans, body scrubs, and the full service range of a hair and beauty salon.

Aqua Health Spa Fitness is open daily though we suggest you make a booking on embarkation day for an appointment time which suits you.

Charges apply.


Located on Deck 14
 

Bars and Lounges

Bars and Lounges on the Pacific Jewel

Mix Bar

At MIX the drinks are sophisticated and the scene is chic. Choose from our innovative cocktail menu of classics and new creations or seek inspiration from our expert staff for something unique. Whatever you choose your cocktail will feature top shelf spirits expertly mixed with real, fresh ingredients. 

The Dome

If you feel like dancing the night away The Dome is the place to be. Our DJs know just how to get the party started so make sure you wear the right shoes to burn a hole in the dance floor.

The Orient

At the Orient, the atmosphere is warm and the beer is frosty. This pub-style venue serves draught beer on tap, bottled ciders and craft beers. So sit back and relax with your favourite in this cosy and comfortable venue.

The Oasis Bar

It's just like it sounds - a happy, peaceful place that's all about down-time, drinks and deckchairs.

Lido Pool Bar

Sip the day away by the pool – you’re never going to feel so relaxed.

Marquee Bar

Take in a performance or even a game of bingo (charges apply for bingo).

Charlies Bar

This is a great spot to sit back with a snack or drink and take in all of the action and entertainment happening in the Atrium.

Blue Bar

The Blue Room – a New Orleans "speakeasy" lounge bar – decorated with velvet and chrome furnishings is an opulent space ideal for an evening pre or post dinner drink. Passengers can spend the evening listening to live music, anything from funk to Blues, and Jazz to RnB.

The Cafe

Conveniently located on top deck close to the pool, The Cafe serves a range of snacks and drinks ranging from coffee to cocktails.


 

Kids Club

Kids Club on the Pacific Jewel

P&O's unique Kids' Club programs have been developed with guidance from professional childhood academics, with a focus on the sorts of can't-wait-to-tell-my-friends-back-home type activities you wont find anywhere else. P&O also limit the number of children onboard each cruise to ensure everyone receives an even higher level of care and attention.

Here's just a sample of the activities on offer:

Turtle Cove (2-6yrs) 

iPad activities, DUPLO Zone, Arts and Crafts, Movies and Cartoons, Talent Sohws, Theme nights, Mini Olympics, Sleepyheads storytime.

Shark Shack (7-10yrs) 

iPad activities, LEGO Zone, Arts and Crafts, Movies and Cartoons, Scavenger hunts, Jewellery making, Dance lessons, Karaoke.

HQ & HQ+ (11-14 & 15-17yrs)

Stop-Motion film making, Teen jam music sessions, Sports competitions, Movies, Theme nights, Karaoke, Talent Shows, Dance Classes.

Please note: toilet trained children two and up are welcome without adult supervision and infants under two may access the centre as long as they are accompanied by a parent/guardian who is over the age of 18.
 

Night time childcare

From 10.30pm until 1am each evening, toilet trained kids three and over can hang out in the Kid’s Clubs for a nominal fee per child, per hour, with a special reduced rate per additional child. Check with Kid’s Club staff for details and prices.

 


 

P&O Exclusive Activities

P&O Edge on the Pacific Jewel

P&O Edge

If you seek out adventurous, action packaged, high adrenalin activities, P&O Edge is for you. Wether you're ascending above the Big Screen, climbing the aft funnel, flying around the Atrium or zip lining across top deck you'll see the Pacific Pearl like never before. You can even re-enact one of the most romantic moments in cinematic history, Jack and Rose's Titanic moment on the helm of the ship.


Located on Deck 14
 

Casino

Players Bar and Casino on Pacific Jewel

Players Bar and Casino

Add a little luck to your cruise!

There are roulette and blackjack tables, gaming lessons for beginners, poker machines and even a private poker room on Pacific Aria & Pacific Eden. We also offer a Casino Rewards program which offers a wide variety of benefits.

And on cruises of seven night or more, don't miss Ladies Evenings where you can learn how to play the fantastic variety of games on offer including Blackjack, Roulette, Three Card Poker and Texas Hold'em Poker. It's a friendly, informative evening that's lots of fun.

Check the Pacific Daily onboard newsletter for more information.


Located on Deck 14
Players Bar and Casino
 
The Big Screen on the Pacific Jewel

There's nothing like keeping up to date with your favourite movie and sports stars on the Big Screen with the epic ocean as your backdrop.

Visible day and night, the Big Screen is a giant entertainment screen located on top deck. Here you can catch your favourite film, watch live sporting events like NRL games and participate in Big Screen fun you definitely wouldn't be able to fit in your lounge room.

Available on Pacific Pearl the state-of-the-art LED Big Screens stretch a whopping four metres high and seven metres wide while the 63,000 watt sound system ensures the audio can be heard even when the ship is at full speed.

Located on Deck 12.


Located on Deck 12
 

Entertainment, Shows and Performances

Production Shows on the Pacific Jewel

Production Shows

Fancy a show after dinner? Our original production shows are choreographed by a leading Australian production company, designed exclusively for P&O Cruises audiences.

Performed in the impressive two-story Marquee Theatre and with a number of different shows*.

Now with 3 production shows each night (6pm, 7.30pm and 9.15pm) you can plan less and enjoy more! Plus they're all inlcuded in your cruise fare.

The Velvet Rope

The Velvet Rope is a mix of song, dance and drama set in a nightclub of the 1930s. This is a story of hope and perseverance, a lesson in not always listening to others but listening to yourself and a joyful mix of music blends linking the romance of troubled times in the 1930s with the slick music grooves of the 21st century.

The Very Last Night Show

Based on a live to air, TV show for a live studio audience, this show is a true variety show with some design elements matching a typical late night television show.

DisConnected

Set in an inner-city cafe, DisConnected is a thought-provoking production show that uses music and dialogue to explore the complexities of social media and technology in today's world.

Motor City

Captures the soul sounds of the legendary Motown performers. Enjoy classic hits by superstars like Smokey Robinson, Marvin Gaye, Diana Ross & The Supremes.

Pirates of the Pacific

A fast-paced, entertaining and interactive show taking you on a true Pirate voyage! This fun, family-friendly show is hugely popular.

Pirates of the Pacific 2: The Mutiny

Like any great pirate adventure, we had to add a sequel which continues the legacy of our motley crew of pirates. Equally as interactive as the original Pirates, Pirates of the Pacific 2: The Mutiny is another favourite for all ages.

Runaway to the Circus

Have you ever wanted to leave it all behind and join the circus? Even if you just wanted to run away for a day, come along and enjoy all of the sights, sounds and emotions of the circus!

Life As We Know It

Our newest show is a contemporary music performance piece which reflects on aspects of human life including love, loss, fear and joy. The soundtrack includes a mix of contemporary music and the imagery reflects the emotional, reflective and entertaining moments in various phases of life. The show features the Pacific Entertainers and also the Pacific Cirque team.
Centre Stage

A classic tribute to the best of Broadway with all of the 'Guys and Dolls' celebrating the music of Cole Porter, Guy's West Side, Les Miserables and many more of your all-time favourites.

*Production Shows may vary from ship to ship dependent on itineraries


Located on Deck 7
The Marquee
 
Sit Down Comedy Club on Pacific Jewel

Sit Down Comedy Club

This adult’s only event features some of Australia's funniest stand-up comedians in a comedy club setting.


 

Shopping

Shopping on the Pacific Jewel

Whether it’s window shopping or pure unabashed purchasing, there’s a floating marketplace to discover. You’ll find top names in fragrances, cosmetics, fashion, jewellery and accessories, plus the latest in digital cameras and equipment. And in our tax and duty free stores+, there are savings of up to 40% off the recommended retail price.

Be sure to keep an eye out for sales and special offers in Pacific Daily, the onboard newsletter.

+Tax and duty-free shopping is not available on Australian coastal cruises, except Queensland cruises featuring Willis Island.


 

Sports & Fitness

Sports and Fitness on the Pacific Jewel

Deck Sports

Get moving outdoors with a game of table tennis, deck chess, gold putting, shuffleboard or quoits. The Pacific Aria’s sports complex also includes a full-size Tennis Courrt (portside), a full-size Basketball Court (starboard).

Fitness Centre

Access to the fitness centre is included in your cruise fare and it’s professionally staffed, with weight and aerobic conditioning equipment. There are also fitness classes, a sauna and steam rooms available (charges apply). Guests using the fitness centre must be 16 years or over.

Bootcamp at Sea

Bootcamp will get your pulse racing and your adrenalin pumping. Our exclusive program consists of specifically designed workouts conducted by qualified instructors. Challenge your body, strengthen your mind and build your character! To sign up visit the Fitness Centre once onboard (charges apply).


 

Swimming

Swimming on the Pacific Jewel

Enjoy one of the 2 swimming pools on Deck 12.


Located on Deck 12
 

Adult Only Activities

The Oasis on the Pacific Jewel

The Oasis

The Oasis...it's just like it sounds - a happy, peaceful place that's all about downtime, drinks and deckchairs. A child-free refuge, where the sound track is the ship's wake, the cocktails are crisp and the view is a show-stopper. 

But don't take our word for it, get onboard and pull up a day bed!

Located on Deck 10.


Located on Deck 10
The Oasis
 

Themed Parties

Themed Parties on the Pacific Jewel

P&O Cruises have four new themed parties you won’t be able to stop yourself from joining, not that it was ever an option.

White Party

Bring your whitest and brightest outfits to this top deck whiteout featuring a DJ, live music, performers, white body paint, white cocktails and more!

Back to School

Get a hit of nostalgia and go back to school for a night in the Dome or Connexions. Features include a giant blackboard wall, graffiti decor and even a principal handing out detention slips for the class clowns. Get back to the good old days where your biggest worry was what to have for lunch.

Vegas Pool

Get glammed up and join us on the pool deck for an afternoon of sin (Sin City, that is). This pool party will be packed with high-energy music, Vegas style cocktails and performers. Think over-the-top, high-energy vibes you can only find in Vegas.

Gatsby Party

Live the extravagant style of Gatsby in real life. This high end cocktail party will be complete with themed music, entertainment and classic cocktails.


White Party
 

P&O - Pacific Jewel Photos

Please click on any image to enlarge

P&O Cruises P&O - Pacific Jewel australia family cruises
Pacific Jewel
P&O Cruises P&O - Pacific Jewel australia family cruises
Pacific Jewel
P&O Cruises P&O - Pacific Jewel australia family cruises
Mini Suite Floor Plan
P&O Cruises P&O - Pacific Jewel australia family cruises
Inside Cabin Floor Plan
P&O Cruises P&O - Pacific Jewel australia family cruises
Oceanview Cabin Floor Plan
P&O Cruises P&O - Pacific Jewel australia family cruises
Balcony Cabin Floor Plan
P&O Cruises P&O - Pacific Jewel australia family cruises
Inside Cabin
P&O Cruises P&O - Pacific Jewel australia family cruises
Triple Inside Cabin
P&O Cruises P&O - Pacific Jewel australia family cruises
Twin Oceanview Cabin
P&O Cruises P&O - Pacific Jewel australia family cruises
Triple Oceanview Cabin
P&O Cruises P&O - Pacific Jewel australia family cruises
Balcony Cabin
P&O Cruises P&O - Pacific Jewel australia family cruises
Mini Suite with Balcony
P&O Cruises P&O - Pacific Jewel australia family cruises
Players Bar and Casino
P&O Cruises P&O - Pacific Jewel australia family cruises
The Marquee
P&O Cruises P&O - Pacific Jewel australia family cruises
The Oasis
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The Cafe
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The Cafe
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Chef's Table
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The Cafe
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Waterfront Restaurant
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The Pantry
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The Pantry
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Turtle Cove Kids Club
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HQ+ Kids Club
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HQ Kids Club
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Shark Shack Kids Club
P&O Cruises P&O - Pacific Jewel australia family cruises
White Party
 

TERMS AND CONDITIONS FOR THIS CRUISE

P&O Cruises - Terms and Conditions

Please note the terms and conditions listed below is a shorterned version. To view the full version (which you are bound by) please click here - http://www.pocruises.com.au/alreadybooked/pages/bookingpassagetermsconditions.aspx.

Introduction

These are the terms and conditions under which you book your cruise holiday and travel on any P&O Cruises product we sell you. You are bound by these terms and conditions, so it is important that you read them carefully.

P&O Cruises/We/Our/Us means Carnival plc. You are entering into this contract with Carnival plc trading as P&O Cruises, ARBN 107 998 443.

Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as ‘consumer laws’), are in place for your protection. They are designed to ensure our services are provided with due care and skill and are reasonably fit for a cruise holiday. These ‘Terms & Conditions’ do not alter any protection given to you by consumer laws.

Bookings

Each cabin booked represents an individual booking and can accommodate between one (1) and four (4) passengers, depending on the cabin configuration. Each booking will be allocated a unique booking number.

A booking, and payments on a booking, can only be made by a pesron aged 18 years or over.

Your agreement with us

When you first make a payment towards your cruise holiday, you represent that you have the authority from all passengers on your booking(s), to accept our ‘Terms & Conditions’ on their behalf. Parents/Legal guardians accept the ‘Terms & Conditions’ on behalf of their children, including those who travel in a separate cabin. Once we have received a payment on a booking, an agreement on these ‘Terms & Conditions’ becomes effective between all passengers on the booking(s) and Carnival plc.

Deposit Payments

Once you have decided on your holiday, we will need a deposit to secure your booking. It is essential that deposits are received by us within five (5) days from when the booking is made. If payment is not received within this time, your booking will be automatically cancelled.

On some cruises, the deposit may be required on the day of booking or within 1-5 days of making the booking, as controlled by P&O Cruises.

For cruises less than 5 nights: $200 per adult (13yrs+) or $120.00 per child (12yrs or younger).

For cruises 5-11 nights: $300 per adult (13yrs+) or $200 per child (12yrs or younger).

12 nights or longer: $400 per adult (13yrs+) or $320 per child (12yrs or younger).

Final Payment

It is essential that you make final payment by the due date and in accordance with the type of fare you have purchased. If payment is not received by the due date, bookings will be automatically cancelled and our ‘Cancellation & Refunds’ policy will apply.

If you are making a booking within the ‘Final Payment Due’ period of your selected cruise, full payment is required at the time of booking.

Cruise Tickets

After you have paid your deposit, we will give you instructions to complete an online check-in “Cruise Personaliser” via the P&O cruises website. You will be required to enter in your passport information and nominate an emergency contact person.
Upon completion P&O cruises will will release the tickets to us and we will post these out to you in due course (within 40 days of your departure).

If this is not completed there will be delays with your documentation.

Please ensure you let us know if your postal address has changed.

Travel insurance

We strongly recommend you purchase appropriate international travel insurance at the time you pay your deposit. If you do not purchase travel insurance, you may not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan.

Cancellation & Refunds

Although we would love to see you on board, we understand that plans can change. Should you need to cancel your booking, we ask that you notify your Travel Agent or our Cruise Contact Centre at your earliest convenience. The refunds or cancellation charges that will be payable depend on the amount of notice you give us, as follows:

Standard Cancellation Schedule -

Days Prior to Departure

Cancellation Charges

181 days or more

Full Refund*

180-76 days

Deposit Amount*^

75-43 days

25% of total fare*^

42-15 days

50 % of total fare*^

14 days or less

100% of total fare

Note: 'Total Fare' is the total amount payable to us for your booking.


 

Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.

^ Any additional fees charged by airlines due to cancellation or changes, will also be passed onto the passengers.

* An additional Cruise Republic cancellation fee of $200.00 per cabin will apply.


Pack N Go/Last Minute Deals

Full payment is required at the time of booking

Cabins are on a Guarantee Status therefore no cabin number will be assigned at the time of booking. A cabin number will only be allocated closer to departure by P&O Cruises. Please refer to “Guarantee (GTY) Bookings.

Fares are not combinable with any onboard credit promotion.

Fare is fully non refundable and non transferable.

Your fare

Your fare is determined by the fare type, the number of passengers in your cabin, its location on the ship, the amenities offered, port charges, government taxes and any applicable airfares including taxes and fees. Child fares, where available, only apply when children are the third (3rd) or fourth (4th) passenger in a cabin and are aged under 12 years or younger.

Fare changes

Once booked, your fare is only subject to any increased taxes. You will be notified of this before it is added to your fare or to your on board account.

Sometimes we will release promotional fares. These can be offered and withdrawn at any time. If after booking you decide to change to one of these promotional fares, you will need to cancel your existing booking and our ‘Cancellation & Refunds’ policy will apply.

Cabin Changes

When making a booking with a specific cabin number, please advise us or your Travel Agent if you do not want your cabin changed. This means that you would not be offered a complimentary upgrade to a higher priced category, if one was to become available. Please note that your cabin can still be changed for operational reasons, including when the number of people booked in the cabin is less that the number of beds in the cabin (for example, two passengers booked in a four bedded cabin).

Fuel supplement

We may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to you at the time of booking will be inclusive of any applicable fuel supplement.

Booking changes

Once you have made your booking, please check your invoice, ‘Cruise Personaliser’, or with your Travel Agent to ensure the details are correct.

Should you need to make changes to your booking the following administration fees will apply:

Changes/Requests

Our Fee

Spelling Correction (per person)

$0 ^

Replacement Passenger* (per person)

$25 ^

* One original passenger from the booking must always remain in the cabin. If the cancelling passenger was the only person that qualified the booking for a promotional fare (eg. past passenger fare), additional and remaining passengers will no longer be entitled to this promotional fare. The booking will revert to a different fare and the remaining passengers will need to pay the difference in cost, if any.

^ Additional fees charged by airlines will be passed on to the passengers.

Should you decide to upgrade/downgrade your cabin category or sailing date, any onboard credit benefits may drop.

Pregnancy

Passengers who will be pregnant during their cruise are required to supply a physicians ‘fit to travel’ note, including your estimated due date, prior to embarkation. We are unable to accept any passengers who will have entered their 24th week or later of pregnancy, by the end of the cruise.

Minimum age to travel

To ensure there is suitable supervision, there needs to be at least one passenger 18 years or older in each cabin. However, to accommodate families cruising together, children may occupy a separate cabin to their parent/legal guardian, providing one child is 16 years or over.

For cruises departing from an Australian port between 1 November and 7 January, any passenger under 19 years of age on the day they board the cruise, must travel in the same cabin as a responsible adult 19 years or older. In addition, from 8 January to 31 January, there is a limit on the number of passengers under 19 years of age who can travel unaccompanied. Once the limit is reached, a responsible adult 19 years or older must travel in the same cabin. We can advise you at the time of booking whether the limit applies to your booking. The responsible adult is accountable for passengers under 19 years of age in their cabin for the duration of the cruise, and the ‘Rights of the Captain’ will be applied to anyone who displays disruptive behaviour.

Due to limited neo-natal facilities onboard and at the destinations we visit, the following minimum ages apply-
Australia and New Zealand Domestic (Coastal cruises): 6 Months

All other Itineraries: 12 months

In addition, children under three (3) years must remain with their parent/legal guardian at all times.

Children & Teenagers

For the safety and enjoyment of all on board, there are limits on the number of children and teenagers that can be carried within different age groups. The age of the passenger on the day they board the cruise, is the age we use for the entire holiday. We can advise you at the time of booking whether we are able to accept bookings for children on the cruise you have chosen.

Parents/Legal guardians are responsible for children and teenagers at all times. If a child or teenager displays dangerous or disruptive behaviour, the ‘Rights of the Captain’ will be applied to both parent/legal guardian and child/teenager.

Children’s access to pools and spas may be restricted and adult supervision is required.

Children's Centres

Children less than two (2) years of age are welcome to use the Children’s Centre facilities under the direct supervision of their parent/legal guardian. To attend the Children’s Centres without a parent/legal guardian, children need to be two (2) years of age or over and toilet trained.

Use of the Children’s Centres requires daily registration and entry is on a first-come-first-served basis as places are limited. Group child minding for children 2-12 years is available between 10.30pm and 1am only for a fee.

Requirements to Travel

Passports, visas and vaccinations are your responsibility.

Without the necessary passport, visas and/or vaccinations, local authorities may deny you boarding, prevent you from going ashore, issue a fine or deny the ship entry into the port.

For international cruises (cruises that visit a foreign port), passports are required for all passengers and must be valid for a minimum of six (6) months beyond the date of the cruise return. In addition, travel on our cruises will not revalidate an Australian or New Zealand re-entry visa.

For domestic cruises (cruises that do not visit a foreign port), a valid passport or government issued photo identification is required (Queensland Proof of Age cards will not be accepted). For Australian passengers, a current Medicare card can be used for passengers under 18 years of age. For New Zealand passengers, an original or certified copy of the child’s birth certificate or a school pass with photo will be accepted.

Drinking and Gambling

The minimum age for drinking and gambling is 18 years. Guests under the age of 18 years will not be permitted in the Casino at any time, or in the night club after 10.30pm.

P&O Cruises are commited to the responsible service of alcohol. There may be times when we consider it appropriate to refuse the service of alcohol to a guest for any reason. As part of our commitmnt to the responsible service of alcohol and to ensure the safety and security of guests and crew, guests are prohibited from bringing alcoholic beverages onboard.

In addition, for cruises departing on or after 1 November 2014, the following restrictions apply to non alcoholic beverages being brought onboard:

  • Plastic or glass bottled soft drinks (including water) and slab packs of canned soft drinks are not permitted to be brought onboard.
  • Each guest can bring onboard a maximum of 12 cans of soft drink loosely packed.

Please note all luggage, including hand and check-in, will be x-rayed at embarkation.

Any alcohol purchased ashore will be collected at the gangway for safe keeping and will be returned to you on the last day of your cruise.

Your Health

We care about the health and safety of our passengers. To assist, please advise us at the time of booking if you have any condition that requires medical attention, medication or special treatment. We may also ask you to complete a health questionnaire.

If a passenger has a condition that we decide may seriously affect the enjoyment, health or safety of themselves or any other person on board, we can refuse or cancel a booking, where necessary. We will give reasonable consideration when reaching this decision and will advise you as soon as possible. Provided you have given us all relevant information about the condition that we require when requested, you will be entitled to a full refund if we cancel your booking on the basis of this condition.

Passengers that need assistance should always be accompanied by a carer to help with day to day activities as our crew and medical staff are unable to act as personal carers.

On board Medical Centre

Each ship has a Medical Centre that is staffed by registered doctors and nurses, who are available during scheduled clinic times to provide medical care for everyone on board. They are also available 24 hours a day, 7 days a week for medical emergencies. Our Medical Centre is only for medical needs arising on board and cannot cater for treatments that you know you will require while on holiday.

We are not a healthcare provider and may not be held liable for the sickness, injury or death of any passenger arising from any advice, treatment, care, services or any omission by medical staff. These medical providers exercise their own medical judgement and expertise.

On board Medical Charges

All cruises on our ships are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation (ACC) and private health insurance. Consultations, treatments and medication are charged at private rates and must be paid by you and claimed through your travel insurance.

Ship & Itinerary Changes

We will do everything we reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforeseen circumstances.

In addition, we may charter all or part of the ship, or remove the ship from service where this becomes necessary. We may change the itinerary, ship or cancel the cruise due to operational or commercial requirements.

We will notify you of these changes as soon as we can. Where we cancel a cruise or make a significant change to the ports in your itinerary prior to departure, you will have the choice of:

  1. the new itinerary;

  2. transferring all monies paid to an alternative cruise of comparable standard, if available; or

  3. cancelling the cruise for a full refund of your fare paid.

Once your cruise has commenced, if we are required to change the itinerary or cancel the cruise due to safety, maritime law, severe weather or to protect human life or health, we are not required to provide any compensation unless consumer laws provide otherwise. With this in mind, please do not make any important arrangements or meetings based on the proposed itinerary.

Rights of the Captain

If a passenger seriously affects the safety, well-being or enjoyment of themselves or any other person on board, the Captain has the right to confine, sedate or disembark the passenger. In such cases, we are not responsible for any expenses including your return home. In addition, you will not be entitled to any refunds. While the Captain will always act reasonably in these circumstances, you accept that the safety, well-being and enjoyment of everyone on board, comes first.

Leaving the cruise early

If you are required, or choose, to leave the cruise for any reason (unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose), we are not responsible for any expenses, including your return home. This also applies if you do not return to the ship in time for sailing after a port visit. If we assist with any costs, you will need to repay us on your return. In addition, you will not be entitled to any refunds.

Legal Matters

In the unlikely event you have reason to take legal action, you agree to use all reasonable efforts to bring the issue to our attention as soon as possible.

This contract is governed by the laws in force in New South Wales. You agree that any action you bring against us will be brought in New South Wales.

If you have a claim against us, you agree only to bring action against us and not any of our related bodies corporate as defined in the Corporations Act 2001(Cth).

Where consumer laws and other laws permit us to exclude our liability, we will not be liable for:

  • loss of, or damage to, any luggage or other belongings

  • sickness, injury or death, unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose.

In addition, our liability will be reduced in proportion to any negligence or fault on your part.

Privacy

Privacy laws safeguard your personal details.

Personal Information

During the booking process and your cruise holiday, we ask for information about you. We collect this information so you receive the highest level of personalised service. After your holiday, your information is stored so we can inform you of any special offers, or obtain feedback. If you do not wish to receive such offers or be contacted to provide feedback, please let us know. We may also be required to pass your information on to various third parties such as immigration officials, service providers and insurers.

If you consult the medical staff on board, any information shared with them may be made available to relevant people within our own organisation and also externally to medical specialists, insurance providers and our professional advisors.

Security Cameras

For the safety and security of our passengers and crew, we use Closed Circuit Television (CCTV) to monitor and record public areas on board all our ships. If necessary, this footage may be viewed by our own personnel, advisors and external parties with a relevant interest. We are not responsible for any consequences arising from the viewing or other use of this footage.

If you would like to access your personal information or obtain a copy of our Privacy Policy, please contact us on:

Email: privacy@pocruises.com.au
Post: PO Box 2006
North Sydney NSW 2059

Alternatively, our Privacy statement can be found online at pocruises.com.au/privacy. 

 
 
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